An interview excerpt with Jeff Chester, Vice President
Interviewer: Why ACT?
Jeff Chester: I would just say that at ACT we consider it a privilege to serve people. I mean yes, we’re a for profit company, but it’s very rewarding to us to come into a customer’s world when it’s torn apart and they’re looking for answers, and we have the expertise to help them. Our motto is putting your world back together and to us that’s more than just a slogan. It’s really what we do for each job. When we train new employees to come in, we remind them that working in a catastrophic situation may become 9 to 5 for you. It may become regular and the tendency may be to become a little jaded to it, but for each individual, their world is torn apart. Either the building that they work in or the home that they live in, a lifetime of memories has been affected and we need to be very sympathetic and comforting to the people we work with. There’s great reward that comes from serving others. In fact I believe that there’s no greater reward than being in the service of other people.