Quick Response

An interview excerpt with Joe Rothwell, CEO

Interviewer: How quickly does a restoration company respond after a hurricane?

Joe: We’re there typically right after the hurricane passes because we mobilized in advance. So we’re within 50 to 100 miles of where we need to go and we have scout teams that can go in immediately when it’s clear and deemed safe by the local authorities to go in and start our assessment of the damage. We can’t say exactly how many hours after, but when it’s safe and it’s clear to go in, we’re there. Your local companies that are in those areas, they’re dealing with their local clientele. We’re dealing with national companies, national contracts that understand we’re not going to be there in 30 minutes to an hour after its clear. I mean, we’ve got to come in when it’s safe. And then if we need additional resources on top of what we have here at ACT, we have other restoration companies and other drawing companies. We have equipment companies that can provide us with the additional resources as needed to be able to respond to all our clients. So that’s a very challenging event for our operations team, but that’s what we’re here for, to help take care of our clients and figure that out.